Last updated: September 18, 2026
We want you to be satisfied with your purchase. This policy explains how returns and refunds work at Omegajuicerssale. It applies together with our Shipping Policy, which covers delivery timelines and damaged shipments.
30-Day Hassle-Free Returns
You may return an item within 30 calendar days of delivery. We do not offer direct exchanges. If you want a different item, return the original for a refund and place a new order — this is usually the fastest way to get the replacement to you.
Return Conditions
To qualify for a refund, the item must be:
- Unused and in its original condition
- Returned in its original packaging, with all included parts and accessories
- Free of damage caused after delivery
Items that arrive defective or damaged are covered separately below and are always eligible for a refund.
Return Shipping Costs
Defective or damaged item: We cover return shipping and provide a prepaid return label. This is our responsibility, not yours.
Remorse (changed your mind, ordered the wrong item, no longer need it): You cover the cost of return shipping. We do not charge a restocking fee or any reinstatement fee in either case.
How to Start a Return
- Email info@omegajuicerssale.com within 30 days of delivery with your order number and the reason for the return.
- We reply within 1 business day with return instructions. For defective items, we include a prepaid return label. For remorse returns, we provide the return address and ask you to ship with a trackable carrier.
- Pack the item securely in its original packaging.
- Ship the item to: 131 Arnott Dr, Mount Carmel, TN 37645, United States.
- Email us the tracking number once shipped so we can monitor the return.
Please do not send an item back before contacting us, as returns without an order number take longer to match and process.
Refund Timing
Once your return arrives at our facility, we inspect it and process the refund within 1–2 business days. The refund is issued to your original payment method. Your bank or card issuer typically posts the funds within 7–10 business days after we issue the refund. That posting window is controlled by your financial institution, not by us.
No Restocking or Reinstatement Fees
We do not charge a restocking fee, a reinstatement fee, or any other fee to process a return or refund.
Late or Missing Refunds
If more than 10 business days have passed since we confirmed your refund and you do not see it, contact us at info@omegajuicerssale.com and we will provide the refund transaction reference so your bank can trace it.
Questions
Email: info@omegajuicerssale.com
Phone: +1 423-782-7532
Hours: Monday–Friday, 9:00 AM–6:00 PM ET